Privacy Policy
At Nercilvo™, operated by The Container Store Inc., we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, protect, and manage your information when you visit our website, purchase home and lifestyle products, or contact our customer support team.
By accessing or using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect information you provide directly when you:
- Place or manage an order
- Create an account
- Subscribe to store updates
- Contact our support team
- Request returns or order assistance
This information may include:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order details and transaction information
- Messages submitted to our customer service team
- Payment details processed securely through authorized payment providers
Nercilvo™ does not store complete credit or debit card information.
Automatically Collected Information
When you browse our website, certain technical information may be collected through cookies and similar technologies, including:
- IP address
- Browser and device information
- Operating system
- Website interactions and browsing activity
- Referral source
- Approximate location information based on technical data
2. How We Use Your Information
We use your information to provide a smooth, secure, and personalized shopping experience.
Your information may be used for:
✓ Processing and confirming orders
✓ Managing shipping and delivery updates
✓ Providing customer assistance
✓ Handling returns and purchase-related requests
✓ Improving our website and product experience
✓ Preventing fraud and unauthorized activity
✓ Sending updates and promotional messages when permitted
✓ Meeting legal and business requirements
We only collect information that is reasonably necessary to operate our services.
3. Protecting Your Information ✨
At Nercilvo™, protecting your personal information is an important part of our commitment to customers.
We use appropriate technical and organizational safeguards designed to reduce risks of unauthorized access, loss, misuse, or disclosure.
These protections may include:
✓ Secure checkout connections
✓ Trusted payment processing systems
✓ Limited access to customer information
✓ Fraud detection and prevention measures
✓ Responsible data management practices
While no online system can guarantee complete security, we continuously work to maintain a safe shopping environment.
4. Information Sharing
Nercilvo™ does not sell or rent your personal information for monetary purposes.
We may share limited information with trusted service providers that support our operations, including:
- Payment processing providers
- Shipping and fulfillment partners
- Website hosting services
- E-commerce platform providers
- Customer support tools
- Analytics and advertising partners
- Fraud prevention services
- Professional advisors when necessary
These partners only receive information required to provide their services or comply with applicable laws.
We may also disclose information when required by law, legal processes, government requests, or to protect our customers and business interests.
5. Cookies & Similar Technologies 🍃
Our website may use cookies, pixels, and related technologies to improve functionality and understand customer interactions.
Cookies help us with:
✓ Remembering shopping cart information
✓ Maintaining secure website sessions
✓ Improving website performance
✓ Understanding customer preferences
✓ Measuring marketing effectiveness
✓ Providing relevant shopping experiences
You may adjust cookie settings through your browser. Please note that disabling essential cookies may affect certain website functions.
6. Analytics & Advertising
We may use trusted analytics and advertising services to understand customer behavior and improve our marketing efforts.
These services may include platforms such as:
- Meta platforms, including Facebook and Instagram
- Other approved measurement partners
These providers may use cookies, pixels, or similar technologies according to their own privacy policies.
7. Marketing Communications
With your permission where required, Nercilvo™ may send communications about:
- New home collections
- Product recommendations
- Special offers
- Brand updates
You can unsubscribe from promotional emails at any time by using the unsubscribe option included in our messages.
Please note that essential service communications, such as order confirmations, shipping updates, and customer support replies, will continue when necessary.
8. Third-Party Services
Our website may contain links to external websites, payment services, or other third-party platforms.
Nercilvo™ is not responsible for the privacy practices, security policies, or content of third-party websites that we do not operate.
We recommend reviewing their privacy policies before providing personal information.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete transactions
- Provide customer support
- Maintain business records
- Prevent fraud
- Resolve disputes
- Meet legal obligations
When information is no longer required, we may securely delete, anonymize, or restrict access to it.
10. Your Privacy Rights
Depending on applicable laws and your location, you may have rights to:
✓ Request access to your personal information
✓ Correct inaccurate information
✓ Request deletion of certain information
✓ Manage communication preferences
✓ Withdraw consent where applicable
✓ Ask about personal data practices
To submit a privacy request, contact:
We may request verification information to protect your account and personal data.
11. California Privacy Notice
California residents may have additional privacy rights regarding personal information collected, used, or disclosed by businesses.
Where applicable, customers may request information regarding:
- Categories of personal information collected
- Use and disclosure practices
- Certain advertising-related data activities
Nercilvo™ does not discriminate against customers who exercise their applicable privacy rights.
12. Children’s Privacy
Nercilvo™ products and services are intended for general audiences.
We do not knowingly collect personal information from children under the age required by applicable law.
If we become aware of unauthorized collection of such information, we will take reasonable steps to remove it.
13. Security Incident Response
In the event of a security incident involving personal information, Nercilvo™ will investigate and take appropriate action.
Where required by law, affected customers or relevant authorities may be notified through appropriate communication channels.
14. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
Any updates will be posted on this page with the revised effective date.
By continuing to use our website after updates are posted, you acknowledge the updated policy.
Your Trust Matters to Nercilvo™ 💎
Thank you for choosing Nercilvo™.
We are committed to creating a shopping experience that is secure, transparent, and comfortable — just like the spaces our products are designed to enhance.