Privacy & Personal Data Policy 🔒

At Calyvienn™, operated by Hongtu Tech (Bengbu) Co., Ltd., we value your trust and take the protection of your personal information seriously.

This Privacy Policy explains what information we may collect, why we use it, how it may be shared, and the choices available to you when you browse our website, purchase jewelry or accessories, or contact our customer care team.

By accessing or using our website, you acknowledge the practices described in this policy.

1. Information We Collect

We may collect information that you provide directly to us when you:

• Place or manage an order

• Create an account

• Subscribe to promotional communications

• Contact customer service

• Submit a return or other order-related request

This information may include:

• Name

• Email address

• Telephone number

• Billing and shipping address

• Order and transaction details

• Messages sent to our support team

• Payment information processed by authorized payment providers

We do not directly store complete credit or debit card details.

Information Collected Automatically

When you visit our website, certain technical information may be collected through cookies and similar technologies, including:

• IP address

• Browser and device type

• Operating system

• Pages viewed and actions taken

• Referral source

• Approximate location based on technical data

2. How We Use Your Information

We use personal information only for legitimate business and service purposes, including:

• Processing and confirming orders

• Arranging shipping and delivery

• Providing tracking information

• Responding to customer questions

• Managing returns and order-related concerns

• Improving our website and product selection

• Protecting our store from fraud or misuse

• Sending marketing communications when permitted

• Meeting legal, tax, and regulatory obligations

We aim to collect only the information reasonably needed to provide our services.

3. Payment and Data Security

Protecting your information is an important part of the Calyvienn™ shopping experience. ✨

We use reasonable administrative, technical, and organizational safeguards to reduce the risk of unauthorized access, disclosure, alteration, or loss.

These measures may include:

• Encrypted checkout connections

• Secure third-party payment processing

• Restricted access to customer information

• Fraud monitoring and account protection controls

• Limited retention of personal data

No online platform can guarantee absolute security. However, we regularly take practical steps to protect the information under our control.

4. When Information May Be Shared

Calyvienn™ does not sell or rent personal information in exchange for money.

We may share limited information with trusted providers that help us operate our store, such as:

• Payment processors

• Shipping and fulfillment companies

• Website hosting services

• E-commerce platform providers

• Customer service tools

• Analytics and advertising partners

• Fraud prevention services

• Professional or legal advisers

These providers may only use the information necessary to perform services on our behalf or meet applicable legal requirements.

We may also disclose information when required by law, court order, government request, or to protect our customers, business, or legal rights.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and related technologies to support essential functions and understand how visitors interact with our store.

Cookies may help with:

• Remembering shopping cart contents

• Keeping account sessions active

• Supporting secure checkout

• Measuring website performance

• Understanding customer interests

• Displaying relevant advertisements

You may control or disable cookies through your browser settings. Some parts of the website may not function correctly when essential cookies are disabled.

6. Advertising and Analytics

We may work with advertising and analytics platforms, including services provided by companies such as:

• Google

• Meta, including Facebook and Instagram

• Other approved advertising or measurement partners

These services may use cookies, pixels, device identifiers, or similar tools to measure campaign performance and provide more relevant content.

Their handling of information is governed by their own privacy policies and account settings.

7. Marketing Communications

When permitted, we may send emails relating to:

• New collections

• Special offers

• Product recommendations

• Store announcements

• Other Calyvienn™ updates

You may unsubscribe from promotional emails at any time by selecting the unsubscribe option included in the message.

Please note that you may still receive essential service messages, including order confirmations, shipping notices, and customer support replies.

8. Third-Party Links

Our website may contain links to external websites, payment services, social media platforms, or other third-party resources.

Calyvienn™ is not responsible for the privacy practices, security, or content of websites that we do not operate.

We encourage you to review the privacy policy of any external service before submitting personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions

• Provide customer support

• Maintain business and tax records

• Prevent fraud

• Resolve disputes

• Enforce agreements

• Meet applicable legal obligations

When information is no longer required, we may delete, anonymize, or securely restrict access to it.

10. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information

• Correct inaccurate or incomplete information

• Request deletion of certain information

• Restrict or object to certain uses

• Withdraw consent where processing relies on consent

• Opt out of promotional communications

• Request information about data-sharing practices

Some requests may be limited where information must be retained for legal, fraud-prevention, accounting, or transaction-related purposes.

To submit a privacy request, contact us at:

service@calyvienn.com

We may ask for reasonable information to verify your identity before completing a request.

11. California Privacy Information

California residents may have additional rights under applicable state privacy laws, including rights relating to access, correction, deletion, and certain disclosures about personal information.

Where legally required, customers may also request information regarding categories of personal data collected, disclosed, or used for advertising purposes.

Calyvienn™ does not discriminate against customers for exercising applicable privacy rights.

12. Children’s Privacy

Our website and products are intended for a general adult audience.

Calyvienn™ does not knowingly collect personal information from children under the age required by applicable law. If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to remove it.

Parents or guardians may contact us to request assistance.

13. Data Incident Notification

In the unlikely event of a security incident involving personal information, we will investigate the matter and take appropriate corrective action.

Where required by law, affected individuals or relevant authorities may be notified by email, website notice, or another legally accepted method.

14. Policy Updates

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or business practices.

The revised version will be posted on this page. Continued use of our website after an update means the revised policy will apply from its stated effective date.

Your Trust Matters to Us 💎

Thank you for choosing Calyvienn™.

We are committed to providing a shopping experience that feels secure, transparent, and worthy of the confidence you place in our brand.