Reliable Delivery for a Better Home Experience 📦

At Calyvienn™, operated by Hongtu Tech (Bengbu) Co., Ltd., we want every order to feel carefully handled from checkout to delivery.

This policy explains how we prepare, ship, and track your jewelry and accessories so you can shop with greater clarity and confidence.

Carefully Prepared for Its Journey

Calyvienn™ offers thoughtfully selected crystal jewelry and fashion accessories designed for everyday styling, gifting, and memorable occasions.

To maintain product availability and support efficient international delivery, some orders may be fulfilled through trusted regional warehouses, production facilities, or logistics partners.

This approach helps us:

✦ Keep our collections accessible at fair prices
✦ Reduce unnecessary storage and handling
✦ Maintain flexible inventory availability
✦ Prepare delicate accessories with appropriate packaging

We appreciate your patience while each order is checked and prepared with care.

1. Order Processing

Before shipment, every order goes through confirmation, basic quality review, and packaging preparation.

Standard processing time: 2–5 business days

During holidays, promotional events, or periods of unusually high demand, processing may require up to 6 business days.

Orders are generally processed Monday through Friday, excluding weekends and public holidays.

2. Shipping Fee

A flat shipping fee of $6.99 applies to each order unless a different promotion is displayed at checkout.

This fee contributes to order handling, protective packaging, and shipment preparation.

3. Estimated Delivery Time

Delivery times depend on the destination, selected carrier, customs procedures, and fulfillment location.

Destination	Estimated Delivery Time
United States	8–14 business days
Canada, United Kingdom, and Australia	10–16 business days
Other international destinations	14–21 business days

These timeframes are estimates rather than guaranteed arrival dates.

Delivery may occasionally be affected by:

• Carrier network delays

• Severe weather

• Public holidays

• Customs inspections

• Incorrect or incomplete address details

• Other circumstances beyond our reasonable control

4. Tracking Your Order

Once your package has been dispatched, a shipping confirmation email will be sent with the available tracking information.

Please allow 1–3 business days for tracking activity to appear after shipment.

A delayed scan does not necessarily mean the parcel has stopped moving. Some carriers update tracking only after the package reaches a major sorting location or destination facility.

5. International Customs and Import Fees

International orders may be shipped under Delivered Duty Unpaid (DDU) terms where applicable.

This means that:

• Import duties, customs charges, or local taxes may be collected by the destination country

• Any such charges are generally the customer’s responsibility

• Customs review may extend the estimated delivery period

Calyvienn™ does not control customs assessments and cannot reimburse fees imposed by local authorities.

6. Order Changes and Cancellations

We begin preparing orders shortly after they are received.

To request a change or cancellation, please contact us within 12 hours of placing your order:

service@calyvienn.com

We will make a reasonable effort to assist. However, once an order has entered processing, packing, or carrier collection, changes and cancellations may no longer be possible.

Please review your shipping address carefully before completing checkout.

7. Damaged Items or Packaging

Please inspect your order shortly after delivery.

When an item arrives damaged, contact us within 72 hours and provide:

• Your order number

• Clear photographs of the damaged item

• Photographs of the outer packaging

• A photograph of the shipping label, when available

• A brief description of the issue

After reviewing the information, our team may offer an appropriate solution such as a replacement, refund, or other order support.

Normal differences in crystal reflection, color appearance, or small handmade-style details may not be considered product damage.

8. Lost Shipments

When tracking shows no movement for an extended period or the carrier confirms that a shipment has been lost, please contact our customer care team.

We may communicate with the carrier and review the shipment record before offering a replacement, refund, or another suitable resolution.

A parcel marked as delivered by the carrier is not automatically considered lost. In this situation, we recommend checking:

• Around the delivery location

• With household members

• With neighbors or building staff

• With the local carrier office

9. Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate shipping information.

Calyvienn™ cannot guarantee replacement or reimbursement when a shipment is delayed, returned, or delivered incorrectly because the address supplied during checkout was incomplete or inaccurate.

Additional shipping charges may apply if a returned parcel needs to be sent again.

Delivered with Thoughtful Care ✨

Every Calyvienn™ order is prepared to bring a little more brilliance to your everyday style.

Thank you for choosing our jewelry and accessories. We appreciate your trust and will do our best to make your delivery experience clear, reliable, and carefully supported.