At Nercilvo™, operated by The Container Store Inc., we believe every order deserves careful handling from the moment it is placed until it arrives at your door.

This policy explains how we process, prepare, ship, and track your home essentials, helping you enjoy a smoother and more transparent shopping experience.

Carefully Prepared for Your Home 🌿

Nercilvo™ offers thoughtfully designed home and lifestyle products created to bring comfort, organization, and beauty into everyday spaces.

To maintain product availability and provide efficient delivery, some orders may be fulfilled through trusted warehouses, fulfillment centers, and logistics partners.

This allows us to:

✦ Keep our collections available for more homes
✦ Support efficient order preparation
✦ Maintain flexible inventory management
✦ Ensure products are securely packaged before shipping

Every order is prepared with attention to detail before beginning its journey to you.

1. Order Processing Time

Before shipment, each order goes through confirmation, product preparation, quality checks, and protective packaging.

Standard Processing Time:
2–5 business days

During holidays, promotional periods, or times of increased demand, processing may require up to 6 business days.

Orders are typically processed Monday through Friday, excluding weekends and public holidays.

2. Shipping Fees

A standard shipping fee of $6.99 applies to orders unless another shipping promotion is displayed during checkout.

Shipping fees help cover:

✓ Order handling
✓ Protective packaging materials
✓ Shipment preparation
✓ Carrier processing costs

3. Estimated Delivery Time

Delivery time may vary depending on your location, carrier availability, customs procedures, and fulfillment arrangements.

Destination	Estimated Delivery Time
United States	8–14 business days
Canada, United Kingdom & Australia	10–16 business days
Other International Locations	14–21 business days

Please note that these are estimated delivery windows and not guaranteed arrival dates.

Delivery times may occasionally be affected by:

• Carrier delays
• Severe weather conditions
• Public holidays
• Customs processing
• Incorrect shipping information
• Other situations outside our reasonable control

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing available tracking information.

Please allow 1–3 business days for tracking updates to appear after shipment.

Sometimes tracking information may not update immediately while a package is moving between carrier facilities. This does not necessarily indicate that your order has stopped moving.

5. International Customs & Import Charges

For international shipments, additional customs procedures may apply depending on the destination country.

Customers should be aware that:

✦ Import duties, taxes, or customs fees may be required by local authorities
✦ These charges are generally the responsibility of the customer
✦ Customs inspections may extend delivery timelines

Nercilvo™ does not control customs decisions and cannot refund fees charged by local authorities.

6. Order Changes & Cancellations

We begin preparing orders shortly after purchase confirmation.

If you need to request a change or cancellation, please contact us within:

12 hours after placing your order

📧 service@nercilvo.com

We will make every reasonable effort to assist. However, once an order has entered processing, packaging, or shipment collection, changes may no longer be possible.

Please carefully review your shipping details before completing checkout.

7. Damaged Items or Packaging

Please inspect your order shortly after delivery.

If your package arrives damaged, contact our customer support team within 72 hours and provide:

✓ Order number
✓ Photos of the damaged product
✓ Photos of the outer packaging
✓ Shipping label photo (if available)
✓ Brief explanation of the issue

After review, our team will provide an appropriate solution, which may include replacement assistance, refund support, or another resolution.

Minor differences in texture, color appearance, or natural material characteristics may not be considered product defects.

8. Lost or Delayed Shipments

If your tracking information shows no movement for an extended period or the carrier confirms a lost shipment, please contact our support team.

We will review the shipment details and communicate with the carrier when necessary to determine the best possible solution.

For packages marked as delivered but not received, we recommend checking:

✓ Around your delivery location
✓ With family members or household residents
✓ With neighbors or building staff
✓ With your local carrier office

9. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information during checkout.

Nercilvo™ cannot guarantee replacement or reimbursement for orders delayed, returned, or incorrectly delivered due to incomplete or incorrect addresses provided by the customer.

Additional shipping costs may apply if a returned package needs to be shipped again.

Delivered with Care ✨

Every Nercilvo™ order is prepared with the goal of bringing more comfort, organization, and beauty into your everyday living space.

Thank you for choosing Nercilvo™. We appreciate your trust and are committed to providing a delivery experience that feels reliable, clear, and thoughtfully supported.