Simple Solutions, Reliable Support & A Better Shopping Experience ✨

At Nercilvo™, operated by The Container Store Inc., we want every purchase to feel comfortable, transparent, and supported.

If a product does not meet your expectations, our customer care team will carefully review your request and help provide an appropriate solution according to the guidelines below.

1. Return Eligibility Period

Eligible products may be returned within 30 days after confirmed delivery.

To qualify for a return, products should generally be:

✓ Unused and in original condition
✓ Returned with original packaging and included accessories
✓ Free from damage, stains, or signs of improper use
✓ Accompanied by valid order information or proof of purchase

Products that show signs of wear, misuse, modification, damage caused by customers, or missing original packaging may not qualify for return.

2. How to Request a Return

Before sending any product back, please contact our customer support team:

📧 Email:
service@nercilvo.com

Please include:

• Full name
• Order number
• Product name
• Reason for return
• Photos of the product when applicable

After reviewing your request, our team will provide the appropriate return instructions.

Please do not send items back to an address listed on the package unless it has been confirmed by our team. Unauthorized returns may experience delays or may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please check your order shortly after delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us within 72 hours of delivery whenever possible.

Please provide:

✓ Order number
✓ Clear photos of the product
✓ Photos showing the affected area
✓ Packaging photos
✓ Shipping label information if available

After review, we may provide an appropriate solution, including:

• Replacement assistance
• Refund support
• Store credit
• Other available resolutions

Small differences in color, texture, material appearance, or natural variations caused by lighting or manufacturing processes may not always be considered defects.

4. Items Not Eligible for Standard Returns

Certain products may not qualify for returns due to product condition, hygiene, or order-specific requirements, including:

• Used or damaged products
• Items without original packaging or accessories
• Customized or personalized products
• Final sale items
• Products damaged through improper care or storage

If you are unsure whether your item qualifies, please contact our team before sending it back.

5. Return Shipping Costs

Unless the item is confirmed to be defective, damaged upon arrival, or incorrectly shipped, customers are generally responsible for return shipping costs.

Please note:

✓ Original shipping fees are normally non-refundable
✓ Customs charges or local fees are generally not refundable unless required by law
✓ We recommend using a trackable shipping service

Nercilvo™ cannot guarantee reimbursement for return packages lost or damaged during transportation.

6. Exchanges

We do not guarantee direct exchanges because product availability may change while a return is being processed.

For faster assistance, we may recommend:

1. Returning the eligible item
2. Completing the return review process
3. Placing a new order for your preferred product

For damaged, incorrect, or defective products, please contact us first so we can determine the best solution.

7. European Union Consumer Rights

Customers located in the European Union may have certain cancellation rights under applicable consumer protection laws.

Eligible customers may request cancellation within the required legal period after receiving their order, subject to applicable conditions.

Some exclusions may apply, including customized products and certain products where return restrictions apply.

These statutory rights remain separate from our standard return policy.

8. Return Inspection Process

Once an approved return reaches the designated return location, our team will inspect the product to confirm:

✓ The returned item matches the approved request
✓ The product remains in acceptable condition
✓ Required packaging and accessories are included
✓ No additional damage or signs of use are present

You will receive an email notification after the inspection has been completed.

If a return does not meet the stated requirements, the refund may be adjusted or declined where permitted by applicable law.

9. Refund Processing

Once your refund is approved:

✓ Refunds will be issued to the original payment method
✓ Processing may take up to 10 business days
✓ Additional processing time may depend on your bank or payment provider

If more than 15 business days have passed after refund confirmation, please contact:

📧 service@nercilvo.com

10. Missing or Delayed Refunds

If your approved refund has not appeared, please check:

• Your bank account or payment platform
• Your card issuer's processing status
• Any pending transactions

If the refund is still unavailable after normal processing time, contact our support team and we will review the transaction details.

11. Order Cancellation Requests

Orders begin preparation shortly after purchase confirmation.

To request a cancellation, please contact us within:

12 hours after placing your order

📧 service@nercilvo.com

We will make every effort to assist, but cancellation cannot be guaranteed once the order has entered processing, packaging, or shipment preparation.

Thoughtful Support From Order to Resolution 🌿

Thank you for choosing Nercilvo™.

We appreciate your trust in our home and lifestyle collections and are committed to providing a return and refund experience that is clear, fair, and supported with care.